Customer Service

Shipping Policy

We are committed to prompt shipping so that you will always receive the freshest coffee, teas, and products that we have available. We ship coffee three times a week (Tuesdays, Thursdays, and Fridays), which is when our coffee is roasted. Coffee orders received before noon the day prior to roasting days will usually ship the next business day.

We ship tea and merchandise the next business day after receiving the order. If you order an item that is out of stock we will notify you of any delay as soon as we receive your order. We don’t charge you until your item is shipped.

We normally ship UPS ground, which is the least expensive method. However, we have many shipping options, including UPS 2nd day air, and Next Day. You can arrange for one of these priority-shipping options by calling us toll-free at 866-959-2059.

Our Guarantee

We guarantee your satisfaction. If you receive a product that is unsatisfactory or defective, or have any problem with shipping, or our customer service, please let us know and we will do whatever it takes to make it right for you. For any problems with your shipment you can contact us toll-free at 1-866-959-2059 Monday through Saturday between 9:00AM and 5:00PM Mountain Standard Time, or e-mail us anytime.

Privacy Policy

At CooksandCoffee.com we understand that privacy is an important issue for our clients. The following information is designed to help you understand what information we gather, and how we handle the information once we gather it.

Our privacy policy is clear: We will collect no personally identifiable information about you when you visit our Website unless you choose to provide that information to us.

Information Collection and Use
We ask when we need information that personally identifies you. We may request that you provide personally identifiable information that may include your name, age, address, telephone number, e-mail address and credit-card number. This information will be used to process your order and, if necessary, to contact you regarding the status of your order.

We use your personal information to operate this Website, determine the effectiveness of our programs, award incentives in contests or promotions, inform you of new CooksandCoffee.com services and programs and improve existing features or develop new features, products and services by analyzing how site features are being used. You may also be contacted by us or our agents to request your feedback about your experience with CooksandCoffee.com.

As described below, we do our best to ensure that the personal information you provide to us is kept confidential. CooksandCoffee.com will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

If you don’t want CooksandCoffee.com to collect, use and distribute information about you, use traditional means of communication such as the phone or mail.

IP Address
We automatically collect IP addresses and Website usage information from you when you visit our site. This information helps us evaluate how our visitors use and navigate our Website on an aggregate basis, including the number and frequency of visitors to each web page, the length of their visits, their browser type and their operating systems.

Credit Card
When you provide us with a credit card number, CooksandCoffee.com will take commercially reasonable steps to protect this information through a secure connection with your web browser. Credit card numbers are only used for payment processing and are not retained for marketing purposes.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information. Cookies are required to gain access to secured areas of the site, and can be a convenience by limiting the need for the user to enter duplicate information as they advance from page to page through the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Please note that cookies may be necessary to enable you to use some or all of the features on the site.

Public Forums and E-mail
From time to time we may send informational, educational or promotional materials to you at the e-mail address you’ve provided. When replying to these e-mails, please note that your e-mail is a non-encrypted form of Internet communication and may be accessed and viewed by other Internet users without your knowledge or permission while in transit to us. Please exercise caution when using e-mail to communicate any information that you consider confidential.

Newsletters
CooksandCoffee.com may offer an opt-in e-mail newsletter. When subscribing, visitors are asked to submit information such as name, e-mail address and demographic information. To unsubscribe from a newsletter, follow the Unsubscribe instructions included in every newsletter.

Children/Direct Notice to Parents
CooksandCoffee.com will not knowingly collect any personal information from individuals under 13 years of age without parental consent. Where appropriate, CooksandCoffee.com will specifically instruct children not to submit such information on our site and/or will take reasonable steps to ensure parental consent to such submission. CooksandCoffee.com encourages all parents to instruct their children in the safe and responsible use of their personal data while using the Internet.

Links to Other Sites
Our Website may have links to other Websites. Once you access another site through a link that we provide you are subject to the privacy policy of the new site.

Website Security
Your individualized information at CooksandCoffee.com is protected from unauthorized access by a secure firewall and security infrastructure. During transmission, your privacy is protected by Secure Socket Layer 128 bit encrypting software. Then when the information is received, we employ extensive physical, electronic and procedural safeguards to maintain the security of your information. CooksandCoffee.com also conducts periodic reviews of its Web security to ensure that our electronic security safeguards remain up-to-date and effective.

Changes in our Privacy Policy
We reserve the right to change our Privacy Policy from time to time. Any changes to our Privacy Policy will be posted on this page so you are always aware of our policies and we encourage you to review this page periodically. We may also contact you by e-mail with any changes.

Opt-Out
Our site provides users the opportunity to choose how information you provide to us can be used by Durango Coffee Company. If you are getting promotional email from us and would like to be taken off our list, simply click the link at the bottom of any email to unsubscribe. If you would to be taken off our direct mail list, please call Customer Service at 866-959-2059. Please be reassured that we never sell, share, or otherwise give out any mail or email addresses to other vendors.

Your Acceptance of These Terms
This privacy policy is applicable only to information collected from you during your visit to the CooksandCoffee.com Website. By choosing to continue usage of this Website, you agree to the terms of the Privacy Statement.

If you do not agree to the terms of this Privacy Policy, please do not use this Website and exit the site immediately. Your continued use of this Website following the posting of changes to these terms will mean that you accept those changes.

This privacy policy is not intended to and does not imply any contractual or other legal rights in respect to CooksandCoffee.com or any other party.

How to Contact Us
We invite your comments and questions. Please contact us by email.

How to Order

We are committed to prompt shipping so that you will always receive the freshest coffee, teas, and products that we have available. We ship coffee three times a week (Tuesdays, Thursdays, and Fridays), which is when our coffee is roasted. Coffee orders received before noon the day prior to roasting days will usually ship the next business day.

We ship tea and merchandise the next business day after receiving the order. If you order an item that is out of stock we will notify you of any delay as soon as we receive your order. We don’t charge you until your item is shipped. We’ll deliver to your home, office or any valid address you request, including most international addresses. We offer several payment options: check or money order by mail, and MasterCard, Visa, American Express or Discover online, by phone, fax or mail. In addition, you can use your Durango Coffee Company Gift Card by phone.

To contact us with any questions about ordering, please call 866-959-2059 (Monday-Sunday 9am-5pm MST) or e-mail us.

To order via the web:
Order online at www.cooksandcoffee.com. We follow standard Web protocols to ensure that any financial information you give us remains secure.

To order via phone:
Call 866-959-2059 from within the US Monday-Sunday 9am-5pm MST. From countries outside of the USA, please call 970-259-2059.

To order via fax:
Fax your order with your name (as it appears on your credit card); your credit card number and expiration date to 970-259-4084. Please be sure to include your phone or fax number in case we need to contact you.

To order via mail:
Enclose a completed order form with a check, money order, or credit card number and expiration date. Please note: we do not accept cash or COD orders. Be sure to include the appropriate shipping fees for each shipping address. Mail your Order to:

Durango Coffee Company
730 Main Ave.
Durango, CO 81301

Order and shipment confirmations
If you place your order online, you’ll receive an order confirmation via email. Should you need to make any changes to the order at that time, please reply to that message and our retail team will make those changes.

We send a shipment confirmation after your order has been shipped. Once this has been sent, it is too late to make any changes to the order.

Contact Us

By E-mail (our preference)

Call Toll-free: 866-959-2059

Our Local Tel#: 970-259-2059

Our FAX#: 970-259-4084

Our Address:

Durango Coffee Company
730 Main Ave.
Durango, Colorado 81301

(Stop in and say hello anytime you are in Durango!)

 

GregCustomer Service